Frequently Asked Questions

Luggage size
  1. A "Standard" luggage is 24 inches(24") which dimension is 61×42×26cm(H×L×W). And a 28 inches(28") luggage dimension is 75×48×28cm(H×L×W).
  2. Any luggage larger than 24" but smaller than 28" will be counted as 2 Standard pieces.
  3. Any luggage larger than 28" will be counted as 3 Standard pieces.
  4. Special items such as stroller, wheelchair, golf bag, or large musical instrument are considered as an oversized item(s). If you plan to bring any of these, please contact us before placing your order.
  5. If your luggage quantity or size exceeds what is allowed in your booking, the driver may refuse service. In such cases, no refunds or free cancellations will be provided.
  6. The above sizes are for reference only and may differ slightly. The driver will do their best to assist, but if any item cannot be loaded safely, you will need to arrange alternative transport. The driver reserves the right to make the final decision.
Capacity of vehicles
  1. Toyota Alphard/Vellfire (Luxury 7-seater) – Can carry up to 6 passengers and 4 pieces of 28" luggage.
  2. Tesla Model 3/S/Y (Eco 5-seater) – Can carry up to 4 passengers and 3 pieces of 24" Standard luggage.
Airport Transfer vs Chartered Car Service
  1. Whether it's airport transfer, attraction transfer, or cross-district city rides, all are point-to-point transportation services. Our pricing is for private one-way service, with no ride-sharing with other passengers.
  2. The private car charter service includes a driver and provides full-car rental for 4 hours or more, allowing customers to customize their own itinerary. Please visit page Private Car Charter Service for more details.
Addional stop (on top of orignal itinery)
  1. Additional stop is subject to a fee and must be within 3km of the original destination and within the same district. Each extra stop costs HK$150.
  2. If you need to add extra stop after placing the order, please contact our team online at least one day before the service. A fare adjustment will apply and must be confirmed before arrangement. Last-minute stop request will not be accepted.
Child Car Seat
  1. We are currently unable to provide child car seats. For your reference, Hong Kong law does not require the use of child car seats.